Contact / Direct line
Talk to a
real human.
Every message lands in our actual inbox. Skylar or Shelby Webber will reply, usually within a few hours, always within one business day. We don’t use a ticket system. We don’t route you to a chatbot. If you’re a displaced Painted Tree vendor, say so — we move that note to the top of the stack.
Reply window
< 1 business day
Read by a person, every weekday morning, before anything else.
Send a note
Tell us what’s going on. We’ll figure out the next step together.
What to expect
No queue. No bot. No drip sequence.
- A real person reads every note within one business day.
- No ticket numbers, no chatbots, no marketing nurture sequences.
- If we can answer in writing, we will. If you need a call, we offer one.
Three other ways
If email isn’t how you talk.
- Email
hello@paintedporch.market
The fastest path. Read every weekday morning before anything else.
- Instagram
@thepaintedporch
DMs are open. Best for short questions and looking us in the eye before you sign up.
- Voice memo
voice@paintedporch.market
Attach a 90-second voice note. Good for vendors who think out loud better than they type.
Skylar & Shelby Webber
DotWin LLC
The pitch
This lands in our inbox.
Not a ticket queue.
We started The Painted Porch Project the week the bankruptcy filing dropped because thousands of independent makers were trying to figure out their next step alone. Every email, every voice memo, every late-night DM lands somewhere a real person reads it. If you write to us, you are writing to the two operators of the company. We will tell you what we know, what we don’t, and what to do with the difference.